Customer responsibility
Before recording, monitoring, transcribing, summarizing, or analyzing a communication, customers must identify applicable laws, participant locations, purposes, and consent requirements.
Notice and consent
Use clear notices and obtain affirmative consent where required. Do not disable provider notices or use Flowtix for covert or unauthorized interception.
Access and retention
Limit access to authorized users, define retention periods, delete content when no longer needed, and apply additional safeguards to sensitive communications.
AI and transcription
Connected transcription or AI providers may receive recording or transcript content under their own terms. Customers must review providers and inform participants where required.
Not legal advice
This notice is general product guidance and not legal advice. Obtain qualified legal advice for the jurisdictions and workflows involved.