Transcript management
Create, review, and organize transcript records associated with customer conversations.
AI features
AI-ready conversation intelligence
Flowtix includes structured areas for transcripts, summaries, and insights. Automated AI processing requires a separately configured provider and is never represented as active until connected.
Explore Flowtix
Conversation summaries
Store concise summaries, outcomes, and follow-up information.
Insight records
Capture important themes, risks, opportunities, and quality observations.
Human review
Keep users in control by allowing generated or imported content to be reviewed and edited.
Organization isolation
Apply the same multi-tenant access controls used across the rest of the CRM.
Provider flexibility
Connect an approved AI or transcription provider when your production requirements are defined.